Payment & Shipping
Q: What payment methods do you accept?
A: We currently only accept PayPal
Q: What shipping method do you use?
A: We use airmail and offer either express or FREE standard shipping
Q: How much does shipping cost?
A: Standard shipping is absolutely FREE! For express shipping:
Orders up to $30 = $5 for express shipping
Orders of $30 - $60 = $10 for express shipping
Orders of $60 - $100 = $15 for express shipping
Orders of $100 - $150 = $20 for express shipping
Orders of $150 - $200 = $25 for express shipping
Orders of $200+ = $25 for express shipping
Q: How long does shipping take?
A: In our experience, express takes around 3-6 working days and standard shipping usually takes between 9 and 14 days. Please note that this is in USPS's hands and it may be quicker, or longer depending on USPS.
Q: How long does dispatch take?
A: We try to ship as quickly as possible after receiving payment. In normal circumstances it takes between 1 and 3 business days to process an order. We do not pick and pack on Sunday.
Q: Can I track my order?
A: Yes! Our service is fully traceable on websites such as usps.com
Q: Where do you ship to?
A: We ship worldwide
Q: Do you charge tax?
A: No we do not charge tax on our products
Q: What if USPS said they've delivered my order but I can't find it?
A: We're sorry but all we can do is suggest you check with family/room mates /neighbors/building security etc. We cannot be held responsible for anything shipped in good faith and stated as delivered.
Q: How is your clothing sized?
A: Our clothing and footwear tends to come up on the small side as it is Asian. We suggest buying one size larger than you normally wear but please check the chart carefully before purchase and make sure you are buying the product for the measurements and NOT the size.
Q: What sizes do you stock?
A: Most of our clothing comes in small through XL or 2XL. Again please check measurements carefully and don’t worry if you need to purchase 2XL – as mentioned, these are Asian sizes and they do come up smaller than Western. It doesn’t mean you are extra, extra large! :)
Refunds, Returns and Exchanges
PLEASE CONTACT US BEFORE RETURNING GOODS. DO NOT RETURN THEM TO THE ADDRESS ON THE PACKAGE AS THAT IS OUR SHIPPING AGENT AND WE WILL NOT RECEIVE THE PARCEL BACK.
Q: What should I do if I change my mind once I’ve received my purchase?
A: Please contact us at the email address below or by the Contact Us button on this website. We are happy to accept products back providing they are in their original packaging and unworn and undamaged. Please note that you will be responsible for return shipping costs and that we must receive the product before we can refund you.
Q: What should I do if my purchase is faulty?
A: Please contact us at the email address below or by the Contact Us button on this website, telling us what the issue is and enclosing a photo of the fault or damage. Please be assured that we will accept full responsibility for any errors or issues that are our fault.
Q: What should I do if my purchase doesn’t fit?
A: Please contact us at the email address below or by the Contact Us button on this website. We do ask that you check measurements carefully before purchase so we will deal with this on a case by case basis. As noted in the listings, garments are measured by hand, so please allow for a possible small difference to the chart.
Q: Where are returns sent to?
A: Returns must be sent with a tracking number to our international warehouse in Shanghai.
For more information on our returns policy, please visit our Returns page
Got any other questions that we haven’t covered here? Just drop us an email at firstname.lastname@example.org and we’ll get back to you as quickly as possible!